Delivery and Returns

Postage and Packing

At present we are offering FREE Standard Delivery on orders over £70.00. 

Our normal delivery charges are  broken down into:

1. Standard Delivery (£4.50) which covers postage and packing from orders being sent from our offices at The Healthy House. Most orders are sent out within two to three days. We will email you your shipping details once your order has been sent out. Delivery is calculated in your basket.*
2. Direct Delivery applies to paint and other products that come directly from one of our suppliers. There are some rental products that also incur a Direct Delivery charge that may come from The Healthy House offices. These charges will show up in your basket. Products with a Direct Delivery charge are not eligible to be upgraded to Next Day.
3. Next Working Day Delivery (£7.50) is a matter of choice. If you order before 12 noon and choose Next Working Day Delivery your order will be sent out the same day and delivered the next working day to mainland UK.*  Please note that Next Working Day Delivery is not available on the DermaSilk products or the Siesta Flash Streamer.

* Standard Delivery and Next Day charges to the following postcodes including the Highlands and Islands of Scotland, Northern Ireland and anywhere off mainland Britain may be increased. This includes the following postcodes:  FK17-99, G83, HS1-9, IV1-28, IV33-51, IV55-56, KA27-28, KW all, PA20-48, PA60-78, PH18-26, PH30-44, TR21-TR25, ZE1-3, BT all, IM all, JE all, GY all. We will notify you if your order incurs any increased charges. Because this cannot be automated at the Check Out your order will be confirmed at the £4.50 or £7.50 rate and you will be notified of the real charge before your order is processed. The Next Day Delivery to these areas is actually a 48 hr (2 day) delivery.

We do not deliver to America or Canada but will be happy to deliver to an address of your choice in the UK for onward shipment to North America.Charges to the Islands and Highlands of Scotland, Northern Ireland and anywhere off the mainland may incur an extra charge if your order needs to be sent via courier. We will notify you by email or phone if this is the case.

Returns
We want you to be delighted with your purchase but understand that sometimes you may need to return a product. You can order with complete confidence as we guarantee to refund or exchange any product that you are not completely happy with. All we ask is that you return the product to us in its original unused condition, in its original undamaged packaging within 14 days of receipt of your order. For further information please see our Terms and Conditions.